Prices are inclusive of duty and taxes for EU orders!
Our Returns & Refunds policy
We accept bikinis purchased from in new condition with tags and liners in tact for a full refund or store credit. Return shipping is at customer expense. For sanitary reasons please try on swimwear over your underwear and that the following is met:
- Unworn items must be returned within 14 days of delivery date
- Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition
- Unworn items must be returned in original FAE bag
Do you offer refunds?
Yes, we do! If you're not completely in love with your purchase, you can request a return. Simply email our team at hello@fae.house within 14 days of receiving your order, and we’ll guide you through the process. Please ensure items are unworn, unwashed, and in original condition with tags attached.
How do I create a return?
To initiate a return, simply email our team at hello@fae.house within 14 days of receiving your order. Please include your order number and the item(s) you'd like to return. Our team will respond with the next steps and a return address.
Can I cancel my order without being charged?
Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.
Do your offer exchanges and store credits?
Yes, we offer both. If you'd like to exchange an item or receive store credit instead of a refund, just let us know when you email our team at hello@fae.house. Please make sure your item meets our return conditions—unworn, unwashed, with tags and hygiene stickers attached—and get in touch within 14 days of receiving your order.
How soon will I get my store credit?
Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 3 business days.
Does my store credit expire?
Store Credits and Gift Cards can be used at any time, these do not have an expiration date.
Where can I use my store credit?
You can use your store credit via our website, simply apply the code at checkout.
Are returns free?
The shipping cost of returning an item for an exchange are not covered or reimbursed by FAE.
Can I return a sale item?
Yes, sale items can be returned as long as they meet our return conditions. Please ensure they are unworn, unwashed, and have all original tags and hygiene stickers attached. To start your return, email us at hello@fae.house within 14 days of receiving your order.
Can I cancel or make changes to the order I just placed?
Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact hello@fae.house with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.
I ordered something and now it's on sale, will you match the new price?
Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
What if I receive a faulty item?
We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact our customer service team hello@fae.house within 14 days so we can start the exchange process.
FAE will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
If your package shows signs that it was damaged in transit please email our customer service team within 7 days.